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Frequently asked questions and answers for Portugal |
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What our car hire charges Include? |
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Unlimited Mileage
Airport charges included of Faro Airport (until 25th March 2010)
VAT and local taxes
Insurance includes:
???Collision Damage Waiver
???Theft Protection
???Third Party Insurance
???Bail Bond where necessary (deposit)
Local Road Tax included
No cancellation charges
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On which cars/group can you fit a ROOF RACK ? |
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We can fit a ROOF RACK on the following car models:
Group C - Opel Corsa a/c
Group D - Opel Corsa CDTI
Group E - Opel Astra 1.4
Group I - Opel Astra Automatic
Group J - Opel Astra 1.4 Automatic
The price of a roof rack is 6 EUR/day with a maximum charge of 84 EUR/rental.
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What our car hire charges do Not Include? |
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Fuel - cars are supplied full and the car is to be returned full.
Waivable Insurance Excess (Deposit):
Groups A, B, B1, C Euros 900
Groups D, E, I, J Euros 1500
Groups G, F, H, N Euros 2000
Groups K, K1, K2, K3, L, M, V Euros 3000
This excess can be reduced to nil by opting to take the excess waiver, see below under Optional Extras, we strongly recommend that you consider it.
Airport tax of 25 euro in not included in the total price for the Lisbon airport & Porto airport in Portugal and Funchal Airport & Porto Santo Airport in Madeira.
Traffic and parking fines!
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Is there an excess waiver available for the Auto Jardim Car Hire ? |
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Insurance excess waiver is available at the car rental desk on pick-up at a cost of :
??? 9,00 PER DAY FOR GROUPS A, B, and C,
??? 11,00 PER DAY FOR GROUPS D, E, I and J,
??? 15,00 FOR GROUPS F, G, H and N, AND
??? 20,00 FOR THE REMAINING GROUPS.
This reduces your excess liability (deposit) described above.
If you want this option included in the final price please select on the first page `Full/Excess Insurance (optional)`
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Do I need an Insurance for Spain trips? |
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Green Card insurance to take the car into Spain - Groups A, B, C, D E : 50 euros, Groups G, H, I, J : 60 euros and Groups F, K, L, M, N, V, X : 80 euros, all payable locally.
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Out of hours delivery/collection fee |
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For the airport offices out of hours delivery/collection (00.00 - 07.00) is 17 Euros per rental.
The offices that are not in the airport the working hours are from 9 AM to 7 PM.
At airport offices the working hours are from 7 AM to 12 AM ( 00:00 - midnight ).
All Auto Jardim offices are opened on Sunday and Saturday.
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Does the insurance option cover everything? |
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There are 2 kind of insurances:
1. excess insurance that cover the damages of the car and in this case you don't have to pay any deposit for the car
2. personal insurance that cover the medical expenses for all the people in the car
In case you plan to go in Spain there is an extra insurance for that.
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A22 TOLLS roads payment? If I use highway A22 in Algarve what tolls I have to pay? |
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We will update soon our terms and conditions for this new A22 (Algarve), A23 (Torres Novas-Guarda), A24 (Viseu-Chaves) and A25 (Vilar Formoso-Aveiro) motorway taxes.
Until them, here are some details for this:
There are essentially 2 options to pay for the use of theses motorways: electronic and manual.
1. Electronic payment
If you have a DE, (Electronic Device for payment,) then you can pay electronically by loading an amount on to
it or you can be debited automatically from your bank account.
You can lease a Temporary Device (TD) from CTT/post offices or motorway service stations. The price for the
leasing is proportional to the leasing period, around €6 for the 1st week and an extra €1,50 for following
weeks (+VAT).
A 27€ deposit is also payable. (Please note these prices may have changed since this document was created).
The deposit is re-fundable on return of the device but any remaining credit will not be refunded.
When leasing the device, you can choose between two methods of payment for toll charges:
- Direct payment: debit from a multibanco or credit card for the tolls charges used;
- Pre-payment: preloading a minimum of 10 Euros, please note that in this case, the preloaded and unused
balance is non-refundable.
2. Manual payment
If you do not have an Electronic Device for automatic payment then you should go to a ‘PayShop’ or CTT
(post office) within 5 days of using the motorway -but not on the same day of use- with your vehicle
registration number and pay the tolls for the motorways you’ve used in previous days.
An administration fee will also be added to the amount due.
If it is not paid within 5 days then fines will also be added.
FINES
If you do not have an Electronic Device or do not manually pay the due charges then you will be fined.
Photos are taken of registration plates and bills and fines will be sent to your registered home address in
your country of origin.
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