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Frequently asked questions and answers for Portugal |
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What our car hire charges Include? |
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Unlimited Mileage
VAT and local taxes
Insurance includes:
- Collision Damage Waiver
- Theft Protection
- Third Party Insurance
- Bail Bond where necessary (deposit)
Local Road Tax included
No cancellation charges
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What our car hire charges do Not Include? |
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Fuel - cars are supplied full and the car is to be returned full.
Deposit:
Groups A, B, B1, C Euros 900
Groups D, E, I, J Euros 1500
Groups G, F, H, N Euros 2000
Groups K, K1, K2, K3, L, M, V Euros 3000
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Do I need an Insurance for Spain trips? |
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Green Card insurance to take the car into Spain - Groups A, B, C, D E : 50 euros, Groups G, H, I, J : 60 euros and Groups F, K, L, M, N, V, X : 80 euros, all payable locally.
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Out of hours delivery/collection fee |
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For the airport offices out of hours delivery/collection (00.00 - 07.00) is 18 Euros per rental.
The offices that are not in the airport the working hours are from 9 AM to 7 PM.
At airport offices the working hours in Portugal mainland are from 6 AM to 12 AM ( 00:00 - midnight ).
All Auto Jardim offices are opened on Sunday and Saturday.
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What is covered by your excess insurance? |
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The full excess insurance in case of accident it covers everything, after you show us the police report.
In case of paying the full excess insurance you will not loose the deposit for the car.
The insurance does not cover in case of negligence of the driver, the loss of keys, damage wheels, windshields.
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What credit cards do you accept for payment? |
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We accept Visa, Master Card, American Express.
Online you don't have to pay with the credit card. You will receive a voucher by email and with this paper you will pay in Auto Jardim office with cash or credit card. The deposit (bail) can only be paid by credit card.
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How to Pay for Elelctronic Tolls for A22 Algarve Highway? |
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There are essentially 2 options; Pre and Post Pay. Pre Pay is cheaper as you do not pay a administration fee each time.
Prepay
If you have a DE (elelctronic device) then you will either pre-pay by loading an amount on to it or you will be debited automatically from your bank account as you use the tolls.
IMPORTANT NOTE: If you have already applied online for your DE but not received it, you will need to post Pay (as below) until you get it but if you take evidence of your application (reference number) when you pay you will not be charged the administration fee.
Postpay
If you do not have a DE then you are expected to go to a PayStation or CTT (post office) within 5 days of using the motorway, with your vehicle registration number and pay your tolls, (N.B. Only Portuguese registered vehicles can post-pay at CTT), an administration fee will also be charged. If it is not paid within 5 days then fines will also be added.
Starting with December 2011 CTT will provided, on its website Portal http://portagens.ctt.pt, a new feature that will allow users to view unpaid tolls and the date they are due.
With a beginning on December 8, 2011, the collection of tolls on the Via do Infante in the Algarve (A22) and the A23 motorway (Beira Interior), A24 (Inner North) and A25 (Beira Litoral and Alta) is exclusively electronic.
In order to use these highways the driver/user may consider the preload (prior purchase of values that will be deducted on each pass recorded in the porches) and the respective electronic device purchased in the CTT (Post Office) from Faro Airport and service areas on the highways, in the case of the Algarve, only on the service area of Olhão on the A22.
The option to this method will be that the payment can only be accomplished within 5 working days at a Post Office (CTT) or network PayShop CTT with an additional 31 cents. If the driver/user does not choose one of these systems, theconsequent fine will be sent to the home address of the driver for payment.
In the specific case of the Algarve, on the A22 (Via do Infante) the alternative for those who want to avoid paying tolls, is the national road EN125, which is identified on signs with white background as opposed to the freeway that has a blue background.
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Does the insurance option cover everything? |
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There are 2 kind of insurances:
1. excess insurance that cover the damages of the car.
2. personal insurance that cover the medical expenses for all the people in the car
In case you plan to go in Spain there is an extra insurance for that.
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A22 TOLLS roads payment? If I use highway A22 in Algarve what tolls I have to pay? |
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1 - When crossing, the vehicle will be registered by the tolls in the system.
2 - The tolls have different prices, but the price for kilometer in A.22 is 9 cents.
(Ex: Route Vila Real de Santo António - Lagos - € 11.60)
3-there are 2 companies that recieve the payment ( National post office, and payshop shops)
4- the bill will only be online after 48 hours of the passage and will only stay for 72hours to be payed.
5-The companies that recieve the money can not see wich where the passages that the car had,
meaning that a car that is used by two persons on the same day they can not split the bills.
6-In case of a customer driving on the A22 on the last day of is vacation, because as it only comes online after 2 days, they can not pay the last passage.
7 - This use and the cost can not be payed to us as rent a car company, so after some time we will be notified and required by law to provide identification of the user / driver of the vehicle.
8 -The customer will be notified (with no fine) at his address for payment of uses and / or passages in A.22
Although opposed to this measure, we hope to have helped you, our best wishes
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From where can I pick up the car in Madeira Airport? |
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Madeira Airport shuttle bus
Our office at Madeira Airport has been transferred to Rua do Cano – Santa Cruz, located at about 4 minutes drive from the previous one.
Meet&Greet - Auto Jardim representatives in uniforms, with proper identification and holding boards displaying the names of customers, will be at the arrival hall to welcome clients.
Right in front of the main entrance/exit of the Airport, customers will be shuttled to our new office with signaled vehicles, where all formalities related to rentals will be handled.
The car return service will be conducted at the new facility and Auto Jardim shuttle will transfer the customers to the Departure hall of the Airport
Customers will be provided with a map and will also find road signs indicating the new location.
The new facility allows a faster service for deliveries/collections due to centralization, avoiding loss of time associated with the journeys on the airport premises.
CarRentalMadeira.com - Auto Jardim is commited with a constant qualitative evolution in services provided, and we are convinced that this new contribution will be reflected in customers satisfaction.
For more details please check our website: Madeira Airport Shuttle - HERE
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Do you rent - Toll Device ? |
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Yes we have - TOLL MANAGEMENT SERVICE.
This service has the cost of €1.85 per day (inc VAT), charged up to a maximum of 10 days per rental (€18,50 Month). The value of the tolls will be debited at no additional cost to your customer’s credit card until 30 days after the end date of the rental.
The benefits of this new service, “E-Toll”, are very simple and clear:
• Facilitates compliance with Portuguese law, avoiding fines and additional administrative costs;
• Avoids stopping and waiting in queues at pay toll booths;
• Simplifies the payment of ex-SCUTs;
• Prevents unnecessary trips and waiting in queues at authorized payment authorities (Post Offices and Payshops).
When you request this service, you just need a valid credit card at rental time.
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